Terms of service
About These Terms
These terms and conditions govern your use of our website and the purchase of goods from Valvaen. By placing an order with us, you agree to be bound by these terms. Please read them carefully before placing your order. Last updated: April 2026
Who We Are
Valvaen is operated by Nora Atene Todd as a sole trader. Our registered address is 65 Britton Gardens, Bristol, BS15 1TF, United Kingdom. You can contact us via email at valvaen@outlook.com or by phone at 07809120166. For more details, please visit our Business Information page.
Our Products
We strive to describe our products as accurately as possible. However, images are for illustrative purposes only, and slight variations may occur. While we make every effort to ensure accuracy, we do not warrant that product descriptions are error-free.
Placing an Order
To place an order, browse our products, add your chosen items to the cart, proceed to checkout, and complete your purchase. Your order constitutes an offer to buy, which we accept by sending you a dispatch confirmation email. Until acceptance, we reserve the right to decline or cancel your order. You are obliged to pay for the order at the time of purchase.
Pricing and Payment
All prices are in GBP (£) and include applicable taxes. We are not currently VAT registered, so prices are final. We accept payment via Visa, Mastercard, American Express, PayPal, and Shopify Payments. Payment is taken at the time of order.
Delivery
We aim to process and dispatch orders promptly. For full details, please refer to our Shipping & Delivery Policy. Risk in the goods passes to you upon delivery.
Your Right to Cancel (Change of Mind)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. The cancellation period begins the day after delivery. To cancel, please notify us in writing or via email. For comprehensive details, including how to return items, see our Returns, Cancellation & Refund Policy.
Returns and Refunds
We offer a straightforward returns process. For a detailed explanation, please refer to our Returns, Cancellation & Refund Policy. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Faulty Goods
If you receive faulty goods, you have the right to reject them within 30 days under the Consumer Rights Act 2015. You may also be entitled to a repair, replacement, or price reduction. For full details, please see our Returns, Cancellation & Refund Policy.
Our Liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud. Other liabilities are limited to the extent permitted by law.
Complaints
If you have a complaint, please contact us primarily via email. See our Complaint Handling Procedure for full details. If we cannot resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. For more information, visit Citizens Advice at citizensadvice.org.uk or find a certified ADR provider at tradingstandards.uk.
Changes to These Terms
We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it.
Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, but if you live in Scotland, you can bring proceedings in Scottish courts; if in Northern Ireland, in Northern Irish courts.